Training Operations Analyst - Credit Business

What you'll do

• Develop and deliver training programs that help individuals or teams improve their skills, knowledge, and performance. Ensure employees or trainees are equipped with the necessary competencies to meet organizational goals or specific job requirements.
• Facilitate product and functional onboarding
• Design training materials, including presentations, handouts, and online modules. Tailor content to meet the specific needs of learners.
• Foster an inclusive and supportive atmosphere where learners feel comfortable asking questions and engaging with the material.
• Continuously improve training programs by revising content, methods, or delivery based on feedback and evaluation results.
• Offer individual coaching sessions or mentorship to help trainees overcome specific challenges or deepen their understanding of the material.
• Regularly track the progress of trainees to ensure they are meeting learning objectives and gaining proficiency in the subject matter.
• Continuous improvement through modifying training programs as needed to address organizational changes, new systems, or evolving business goals.
• Plan and lead employee engagement programs.
• Update e-Knowledge Base and Help Center Articles.
• Create Financial Literacy training modules for Webinars.
• Encourage knowledge sharing and collaboration among employees to build a community of learners within the workplace.
• Perform adhoc tasks.

Requirements

• At least 1-2 years experience in handling the team
• Working experience in Microsoft Office or similar tools used for handling data and quality monitoring.
• Ability to work in a fast-paced and results-oriented culture.
• Flexible and adaptable to change.
• Keen focus on details and strong analytical abilities.
• Experience in Fintech accounts is a plus.