Program Manager, SPX Express

What you'll do

1. Drive Strategic Operations Programs with the goal to deliver best-in-class fulfillment and delivery speed, cost and user experience

• Set and monitor program outcomes
• Identify and remove barriers to program growth and performance
• Implement short-term and long-term expansion plans
• Integrate best practices from competitors and other markets
• Manage communication across teams to synchronize efforts
• Developing reporting framework of program progress to Sr. Management

2. Benchmark SPX offerings against competitors and non-VN markets

• Build working knowledge of how other markets/companies operate; understand what drives those decisions
• Challenge existing performance targets and expectations to ensure we are providing elite experience
• Cultivate data and research sources to monitor how markets mature and change over time

3. Build problem-solving capacity across SPX

• Hire, develop and retain talent within a small team (reporting to Program Manager)
• Invest time in coaching, mentoring and developing in young talent (outside of direct reports)

4. Learn the business; serve as a subject matter expert to the organization

Requirements

• 6+ years’ experience in Supply Chain/Operations, Bachelor’s degree, proven track record in managing large cross-functional projects, fluent in English.
• Problem Solving and Critical Thinking: Identify the root cause of various business issues; recognize how these issues relate to our goals, deploys effective solutions
• Fast to Action - Drive actions and results; looks for short-term wins in parallel with long-term ones, doesn't wait to be told what to do
• Exceptional Communication skills: Can convey complex topics across teams, fosters collaboration, and can communicate over various mediums (slides, presentations, written, meetings, etc.)
• Stakeholder Management - effectively engage and influence diverse groups of stakeholders; address and incorporate their concerns into the into the execution plan