Shop Operations Associate - Shopee

What you'll do

• End-to-end shop operations execution;
• Operational issue resolution & process improvement;
• Manage and oversee day-to-day shop operations for assigned clusters/shops;
• Ensure compliance with SOPs, templates, and workflow requirements;
• Handle operational issues, workflow frictions and escalate critical issues or exceptions where needed;
• Drive/Support process improvement and automation initiatives to reduce manual workload;
• Coordinate with cross-functional teams such as BD, Pricing, Product, and other supporting functions.

Requirements

• Fresh graduate or up to 1  year of experience in e-commerce operations, shop operations, commercial operations, or related fields;
• Attention to detail and ability to manage multiple tasks;
• Comfortable working with trackers, templates, spreadsheets, and process documentation;
• Problem-solving mindset and ability to handle operational frictions;
• Good communications and stakeholder management skills;
• Can collaborate and work well within and with other teams.

Please note that only shortlisted candidates will be contacted for the next steps within three weeks.