Junior Project Operations (CS Performance) (ShopeePay)

What you'll do

• Analyze and monitor Customer Service performance metric, find gaps and potential improvement to meet and constantly push the target.
• Identify working process gaps and come up with solutions to ensure a seamless customer experience and turn dissatisfied customers into satisfied customers
• Conduct research, analysis, and benchmarking across markets to increase performance and reduce complaint cases.
• Drive automation initiatives to optimize workflows and improve UI/UX, working cross-functionally with stakeholders to deliver scalable operational solutions.
• Prepare necessary reporting by collecting, monitoring, analyzing, and summarizing data trends.

Requirements

• Bachelor or Master degree in Engineering, Business, or any related fields.
• 0-3 Years of working experience.
• Effective communication skills and good command of English.
• Proficient in working with numbers, data, and visualization
• Strong analytical mindset with the ability to leverage performance data to identify opportunities and drive measurable improvements.
• Experience with SQL, coding, AI-powered tools, or workflow automation platforms is a plus.
• Customer-oriented, open-minded, and eager to learn and explore new things.
• Good interpersonal skills and have team spirit with a ‘Can-do’ attitude.
• Has a passion for the Fintech industry.