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Junior Project Operations (CS Performance) (ShopeePay)
ShopeeBangkok, Thailand
Apply What you'll do
- Analyze and monitor Customer Service performance metric, find gaps and potential improvement to meet and constantly push the target.
- Identify working process gaps and come up with solutions to ensure a seamless customer experience and turn dissatisfied customers into satisfied customers
- Conduct research, analysis, and benchmarking across markets to increase performance and reduce complaint cases.
- Drive automation initiatives to optimize workflows and improve UI/UX, working cross-functionally with stakeholders to deliver scalable operational solutions.
- Prepare necessary reporting by collecting, monitoring, analyzing, and summarizing data trends.
Requirements
- Bachelor or Master degree in Engineering, Business, or any related fields.
- 0-3 Years of working experience.
- Effective communication skills and good command of English.
- Proficient in working with numbers, data, and visualization
- Strong analytical mindset with the ability to leverage performance data to identify opportunities and drive measurable improvements.
- Experience with SQL, coding, AI-powered tools, or workflow automation platforms is a plus.
- Customer-oriented, open-minded, and eager to learn and explore new things.
- Good interpersonal skills and have team spirit with a ‘Can-do’ attitude.
- Has a passion for the Fintech industry.
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