Associate, Rider Engagement (Rider Community) - SPX Express

About the team

The Rider Excellence Department is a dedicated function at SPX Express focused on building a high-performing, service-driven, and digitally connected Rider workforce. Our mission is to improve every aspect of the Rider journey—from onboarding, digital experience, performance, quality control to long-term engagement and recognition.

What you'll do

As a Rider Community Executive, you will be responsible for building and nurturing strong relationships with our rider community. Through engaging content, transparent communication, and active listening, you will create a trustworthy and vibrant space where riders feel valued, supported, and heard.

• Manage and create engaging content for the Rider fanpage and online communities to build connection, loyalty, and trust.
• Monitor conversations, respond to rider feedback, and proactively address rumors or misinformation to maintain a respectful, informative community.
• Act as a communication bridge between Riders and internal teams regarding service updates, promotions, and operational changes.
• Track sentiment, collect feedback, and conduct pulse surveys to surface rider needs and support continuous improvement.
• Collaborate with Ops and relevant functions to ensure messaging is timely, accurate, and aligned with business goals.

Requirements

• Bachelor’s degree in Communications, Marketing, Social Media, or a related field.
• At least 2 years of experience managing online communities or working in user engagement, preferably in logistics, tech, or service-based industries.
• Strong communication skills (written and verbal), with the ability to create relatable and trustworthy content.
• Passionate about community building and user experience, especially in high-paced operational environments.