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Collections Agent - Credit Operations, MariBank
ShopeeManila, Philippines
Apply What you'll do
- Overall responsible to recover outstanding debts while maintaining professionalism, empathy, and compliance with industry regulations and internal policies.
- Negotiating payment plans or settlements with borrowers based on their financial situation and the bank's guidelines.
- Providing excellent service while being firm and persistent in pursuing payments.
- Recording interactions and updating account information accurately in the system.
- Collaborating with other departments or teams within the organization to resolve issues and improve collection strategies.
- Adhere to set quality standards by providing excellent service at all times.
- Report regularly to Digital Credit Ops Lead and perform other functions as deemed necessary.
Requirements
- Graduate of any 4-year course is a plus (preferably in banking and finance or any related courses).
- At least 1 - 2 years experience as collections agent or any related role.
- Preferably has experience in collections for Digital Banking or Internet Banking.
- Must have good negotiation skills and keen to details.
- Good communication skills.
- Open to working onsite in Ortigas, Mandaluyong City, and Cubao.
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