Collections Agent - Credit Operations, MariBank

What you'll do

• Overall responsible to recover outstanding debts while maintaining professionalism, empathy, and compliance with industry regulations and internal policies. 
• Negotiating payment plans or settlements with borrowers based on their financial situation and the bank's guidelines. 
• Providing excellent service while being firm and persistent in pursuing payments. 
• Recording interactions and updating account information accurately in the system.
• Collaborating with other departments or teams within the organization to resolve issues and improve collection strategies.
• Adhere to set quality standards by providing excellent service at all times.
• Report regularly to Digital Credit Ops Lead and perform other functions as deemed necessary.

Requirements

• Graduate of any 4-year course is a plus (preferably in banking and finance or any related courses).
• At least 1 - 2 years experience as collections agent or any related role.
• Preferably has experience in collections for Digital Banking or Internet Banking.
• Must have good negotiation skills and keen to details.
• Good communication skills.
• Open to working onsite in Ortigas, Mandaluyong City, and Cubao.