Workforce Management Internship (Warehouse)

About the team

Why Join SCommerce Warehouse?

Our Operation Excellence team is the "brain" of the warehouse. We don't just move boxes; we design the systems and strategies that make Shopee’s logistics the best in the country. We are looking for fresh graduates to help us improve our performance, design new layouts, and test the latest warehouse technology.

What you'll do

• Agency Performance Management: Monitor, oversee vendor relationships and evaluate the performance of third-party manpower agencies against contractual KPIs (e.g., attendance rates, attrition, and worker quality).
• Vendor Accountability: Lead regular performance reviews with agency partners and execute corrective actions and improvement plans for under-performing vendors.
• Fulfillment Rate Monitoring: Track daily and weekly staffing fulfillment rates across the entire warehouse network to identify potential labor shortages before impact operations and strategically develop payment schemes to incentivize and improve vendor fulfillment performance.
• Stakeholder Liaison: Work closely with local Warehouse Leads to understand site-specific labor challenges and provide centralized support for headcount fulfillment.
• Compliance & Audit: Ensure all manpower agencies adhere to local labor laws and Shopee’s internal code of conduct and safety standards.

Requirements

• Analytical Skills: High proficiency in Microsoft Excel (data cleaning, pivot tables, and trend analysis) to monitor fill rates and agency performance.
• Operational Awareness: Understanding of warehouse shift structures and the impact of labor availability on logistics throughput.
• Negotiation & Influence: Strong interpersonal skills to hold agencies accountable and manage expectations with internal warehouse stakeholders.
• Agility: Ability to make quick, data-driven decisions in a high-pressure, fast-changing environment (especially during mega-campaign seasons).
• Communication: Clear and concise reporting skills to provide executive summaries of network-wide staffing health to senior leadership.