S
Returns & Value Recovery Improvement (Scommerce)
ShopeeBangkok, Thailand
Apply About the team
The Returns & Value Recovery role is operating under the Outbound & Returns team in Operations Excellence function. The team is responsible for the strategic planning, process design, optimization, and execution of outbound and return & refund process, playing a critical role in maximizing operational efficiency, minimizing cost, improving value recovery, and enhancing the customer and staff experience.
What you'll do
- Design and standardize end-to-end returns processes to ensure a seamless, repeatable flow from initial customer receipt to final disposition.
- Optimize inspection, grading, and Return-to-Stock (RTS) handling to improve accuracy in product assessment and accelerate inventory reintegration.
- Maximize recovery value by developing strategic pathways for resale, liquidation, and refurbishment that minimize financial depreciation.
- Reduce reverse cycle times and processing costs through the elimination of redundant touchpoints and the streamlining of administrative overhead.
- Monitor and report on reverse cost per unit and recovery rates, using data-driven insights to steer operational and financial improvements.
- Identify and mitigate fraud or leakage risks by implementing rigorous validation checkpoints and systemic audit trails within the returns flow.
- Analyze return reasons to drive systemic fixes, collaborating with upstream teams to reduce preventable returns and improve overall product quality."
Requirements
- 1–5 years of experience in warehouse, supply chain operations or logistics, with a proven track record in process optimization and performance improvement; candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.
- Experience in return and refund process, including resell, liquidation or disposal is preferable.
- Strong analytical skills, with the ability to interpret data on return and refund rate, quality auditing, and operational flow.
- Strong problem solving skills, with the ability to deconstruct complex, ambiguous challenges into actionable solutions by leveraging data-driven logic and strategic thinking.
- Proficiency in using data analysis tools (e.g., Excel, SQL) to track and generate insights from performance metrics.
- Good communication and collaboration skills to work with cross-functional teams.
- Proficient in verbal and written English communication to collaborate with international teams if needed.
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