Returns & Value Recovery Improvement (Scommerce)

About the team

The Returns & Value Recovery role is operating under the Outbound & Returns team in  Operations Excellence function. The team is responsible for the strategic planning, process design, optimization, and execution of outbound and return & refund process, playing a critical role in maximizing operational efficiency, minimizing cost, improving value recovery, and enhancing the customer and staff experience.

What you'll do

• Design and standardize end-to-end returns processes to ensure a seamless, repeatable flow from initial customer receipt to final disposition.
• Optimize inspection, grading, and Return-to-Stock (RTS) handling to improve accuracy in product assessment and accelerate inventory reintegration.
• Maximize recovery value by developing strategic pathways for resale, liquidation, and refurbishment that minimize financial depreciation.
• Reduce reverse cycle times and processing costs through the elimination of redundant touchpoints and the streamlining of administrative overhead.
• Monitor and report on reverse cost per unit and recovery rates, using data-driven insights to steer operational and financial improvements.
• Identify and mitigate fraud or leakage risks by implementing rigorous validation checkpoints and systemic audit trails within the returns flow.
• Analyze return reasons to drive systemic fixes, collaborating with upstream teams to reduce preventable returns and improve overall product quality."

Requirements

• 1–5 years of experience in warehouse, supply chain operations or logistics, with a proven track record in process optimization and performance improvement; candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.​
• Experience in return and refund process, including resell, liquidation or disposal is preferable.
• Strong analytical skills, with the ability to interpret data on return and refund rate, quality auditing, and operational flow.​
• Strong problem solving skills, with the ability to deconstruct complex, ambiguous challenges into actionable solutions by leveraging data-driven logic and strategic thinking.
• Proficiency in using data analysis tools (e.g., Excel, SQL) to track and generate insights from performance metrics.​
• Good communication and collaboration skills to work with cross-functional teams.
• Proficient in verbal and written English communication to collaborate with international teams if needed.​