FSOCW Operations Lead (SPX Express)

What you'll do

• Monitor and manage operation Outbound Sort, Outbound Dispatch team by using the daily performance report, history of excellence, and team development.
• Works with internal and external functions to properly handle pushed-out parcels.
• Control and improve Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction to achieve target
• Able to report to management and stakeholders a summary of data, operational concerns, and improvement procedures.
• Optimized manpower from the planning team to operate as our cycle time and hourly volume
• Coaching and advising team member
• MPW Optimization, Planning, Lost control, Leadership, Backlog chasing and SLA
• Manage initiatives to improve performance and compliance in FSOCW

Requirements

• Good communication and stakeholder management skills.
• Analytical ability - logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Proven working experience in project management
• Multitasking and prioritizing skills.
• Work with fast, timeline and extra long working hours during campaign
• Mostly Afternoon/ Morning Shift
• Fast Response
• Flexibility working hours in night shift or campaign period