Seller Operations - Seller Features

What you'll do

As a Product PIC focusing on Seller Experience, you will play a crucial role in shaping and enhancing the experience of sellers on our platform. Your primary responsibilities will revolve around understanding seller needs, strategizing product initiatives, and ensuring a seamless and engaging experience for our sellers.

Core Responsibilities:

1. End-to-End Feature Delivery

• Own operational delivery of product features from pre-production to stable live release.
• Define launch readiness framework: scope, GTM plan, risk matrix, rollout cadence, rollback criteria, and stability benchmarks.
• Map and manage cross-functional dependencies (Product, Engineering, QA, Legal, CS, Corp Affairs, vendors).
• Lead UAT coordination and convert business validation into clear go / no-go decisions.
• Ensure structured post-release monitoring and formal handover to BAU once stability criteria are met.

2. AI Product Operationalization

• Operationalize AI-driven features into safe, scalable workflows.
• Translate regional AI capabilities into local operational flows with defined acceptance metrics and fallback logic.
• Establish human-in-the-loop review frameworks and structured feedback cycles with Product and ML teams.
• Own internal AI assistants and automation tools: define performance standards and continuously improve outputs.
• Design automation solutions (chatbots, scripts, dashboards) that improve operational efficiency.

3. Compliance & Regulatory Execution

• Ensure feature launches and operational processes meet regulatory and internal policy standards.
• Conduct impact assessments for new requirements and translate them into operational SOPs.
• Implement documentation, training, and control mechanisms to achieve full deployment coverage.
• Act as the single operational point of contact during regulatory-related incidents or escalations.
• Maintain audit-ready records of decisions, approvals, and implementation evidence.

4. Operational Excellence & Incident Management

• Drive reliability, prevent recurrence, and institutionalize learning.
• Lead structured root-cause analysis during marketplace incidents.
• Coordinate cross-functional remediation and define proactive and reactive corrective actions.
• Design preventive control gates, quality checks, and monitoring triggers to reduce repeat failures.

5. Data, Performance & Impact Measurement

• Quantify feature health and operational impact.
• Define KPIs for feature adoption, operational stability, and efficiency gains.
• Build and maintain dashboards and reporting trackers for leadership visibility.
• Run targeted analyses to evaluate impact of launches, AI improvements, and automation initiatives.
• Translate insights into clear operational adjustments.

6. Stakeholder Enablement

• Drive alignment and adoption across teams.
• Lead cross-functional alignment sessions to ensure launch readiness and risk clarity.
• Create robust, rollout collateral, and training materials for frontline teams.
• Influence senior stakeholders through structured recommendations and risk-balanced proposals.
• Drive change management to ensure sustainable BAU adoption post-launch.

Requirements

• 3+ years in Product Operations, Product Management, or Product Strategy within fast-paced tech platforms (marketplace, e-commerce, fintech).
• Proven ownership of high-volume launches or major platform initiatives.
• Experience operationalizing AI/LLM-driven capabilities, including flow design and human review frameworks.
• Operationalizes complex risk requirements into turnkey execution plans that ensure full lifecycle compliance.
• Proficient in dashboarding and analytics tools (Looker Studio, Google Sheets; SQL exposure preferred).
• Compelling communicator, sways executive stakeholders and maintains organizational clarity in high-pressure scenarios.
• Demonstrates ability to balance innovation with business risk in launch decisions.