Operations Support (Monee)

What you'll do

• Handle and track escalations related to credit products, focusing on National Credit Bureau (NCB)-related issues.
• Investigate and verify reported issues to ensure accurate resolution.
• Monitor case progress and ensure timely resolution within the agreed service levels (SLA).
• Develop FAQs and response scripts to support Customer Service teams with NCB-related inquiries.
• Analyze trends in escalations and provide insights for process improvements.
• Work closely with Product team and Credit Operations team to support issue investigations and post-monitoring.

Requirements

• Bachelor’s degree with minimum 1 year of experience in operations or related field
• Detail-oriented with good analytical and problem solving skills
• Strong communication skills in Thai (English will be an advantage)
• Ability to work collaboratively with multiple teams.