Driver Support

What you'll do

ShopeeFood - Foody.vn is the leading website & mobile application in Vietnam for foodies to search and review eating places. Then, with the demand of our valued customers, Shopeefood.vn (Formerly Now.vn) was launched to build a trusted platform for F&B ordering and delivery on demand and soon has become the leader in the market. Currently, Shopeefood.vn has a lot of merchants and partners nationwide and will continue to grow strongly in the future

1. Job description:

• In charge of ShopeeFood Delivery Partner (Shipper) issues, complaints, violations, questions and other types of support request via channels: call, email, chat and offline (face to face).
• Deliver supporting solution & violation penalty to Shipper according to Department’s Standard Operation Process (SOP).
• Handle Shipper’s support tickets in time, ensuring Shipper’s experience.
• Understand current SOP of Shipper support and propose updates if needed to Team Lead.
• Other ad-hoc and on-demand tasks assigned from Team Lead.

Requirements

2. Job requirements:

• Bachelor’s Degree in Transportation/ Communications or equivalent educational experience.
• Minimum 1 year of working experience, working in e-commerce and logistics industries are highly preferred.
• Knowledge of ticket handling systems, office programs.
• Have a passion working with people.
• Teamwork with high collaboration with all departments.
• Proactive and open mindset, quick adaptation to situations & dealing smartly with high workload.