Reporting and Analytics Specialist - Return and Refund

What you'll do

• Develop and maintain reports and dashboards to provide actionable insights for business teams specific to Return and Refund Operations and Projects Teams.
• Drive standardization of data metrics by leveraging business knowledge and best practices.
• Analyze OKRs to identify trends, diagnose issues, and uncover opportunities for improvement.
• Identify automation opportunities to streamline reporting and data processes.
• Collaborate with stakeholders to gather reporting requirements and ensure accurate data representation.
• Support Business Intelligence (BI) infrastructure by assisting users in accessing relevant data.
• Act as a liaison between Return and Refund Team and BI Team to ensure proper requirement definitions.
• Enhance reporting tools and systems through process improvements and technology adoption.

Requirements

• Bachelor’s degree in Business Administration, Economics, Finance, Computer Science, Information Technology, Engineering, or related quantitative field.
• With a minimum of one (1) year of relevant work experience.
• Advanced SQL, Google Sheets, AppScript, and Microsoft Excel skills.
• Excellent communication skills.
• Knowledge of Python is a plus.
• Detail-oriented and has proven project management skills.