Listing & Content Policy and Projects

What you'll do

Role Summary

• Strategic and analytical leader to drive high-impact projects and continuous improvement initiatives within the Listings & Content Management (LCM) team. This role focuses on enhancing operational efficiency, strengthening policy governance, and building scalable processes to support business growth. The ideal candidate combines strong problem-solving capabilities, data-driven thinking, and structured project management experience, with the ability to influence cross-functional stakeholders.

​

Key Responsibilities

Strategic Improvement & Transformation

• Lead initiatives to improve LCM processes, governance frameworks, and operating models.
• Identify root causes of inefficiencies and design scalable, data-driven solutions.
• Develop and execute improvement roadmaps aligned with business priorities.
• Track performance and measure impact of implemented initiatives.
• Identify opportunities to integrate AI and automation into listings and content workflows.

Policy & Governance Management

• Review and enhance Listings & Content policies across categories and markets.
• Partner with Legal, Corporate Affairs, Seller Operations, Logistics, and other stakeholders to develop and implement policy changes.
• Conduct impact assessments and ensure proper cascade and adherence to policies.
• Standardize and maintain policy documentation and reference materials.
• Partner with regional teams to align on global protocols and best practices.

Project Management & Stakeholder Engagement

• Lead end-to-end cross-functional projects from scoping to execution.
• Define milestones, KPIs, risks, and governance structures.
• Manage multiple initiatives concurrently while ensuring timely delivery.
• Drive stakeholder alignment in a fast-paced, matrixed environment.

​

Data Analysis & Reporting

• Analyze operational and compliance data to identify trends and improvement opportunities.
• Develop reports and dashboards to support leadership decision-making.
• Monitor productivity and process-related performance metrics

Requirements

Requirements

• ​Experience in Strategy, Consulting, Continuous Improvement, Operations Excellence, or Project Management.
• Proven track record managing cross-functional projects with measurable business impact.
• Experience in e-commerce, marketplace operations, risk, or policy governance is an advantage.
• Bachelor’s degree in a quantitative field such as Industrial Engineering, Management Engineering, Business, or related fields.

Skills & Competencies

• Strong analytical and structured problem-solving skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with data visualization or BI tools is a plus.
• Strong project management and stakeholder management capabilities.
• Ability to work effectively in a fast-paced, multi-cultural environment.