Senior Promotion Operation Associate - Marketing, Shopee

About the team

Promotion Team is responsible for creating promotions requested by MKT/BD, ensuring they are released according to the plan of departments & the scheme alignment.

 

What you'll do

Strategic Campaign Execution & Management

• Quickly understand, adapt to, and operate platform systems to support promotion execution efficiently.
• Plan, monitor, and execute promotion programs in collaboration with Business Development & Marketing teams, including:
  • Vouchers (platform, seller, free shipping, and other voucher types)
  • Pricetags (product promotions, flash sales, bundles, add-on deals, ...)
• Coordinate cross-functionally with internal teams to validate requirements, align timelines, and ensure smooth campaign execution.

 

Product Development & System Optimization

• Drive product and feature development by consolidating business requirements, evaluating use cases, and assessing business impact.
• Partner closely with Product and Engineering teams across testing, rollout, and iteration phases to ensure system readiness and scalability.
• Identify workflow gaps and lead process improvements to enhance execution speed, quality, and operational scalability.

 

Data Governance & Performance Analysis

• Ensure data accuracy and confidentiality, identifying invalid, misleading, or non-compliant requests and removing them from processing.
• Conduct deep-dive analysis and reporting on WoW/MoM performance, execution issues, and operational effectiveness.
• Always review on market insights, new initiatives, and competitor analysis, while supporting urgent ad-hoc requests and collaborating with Operations team (CS) to ensure a strong user experience

 

Requirements

• Bachelor’s degree with 3+ years of relevant experience.
• Strong communication, stakeholder management, and analytical problem-solving skills.
• Ability to own projects independently and deliver results in a fast-paced environment.
• Proficient in Excel and PowerPoint.
• Experience in e-commerce / marketplace or tech background
• Experience working cross-functionally (Product, Engineering, Data)
• Have a service mindset.