Seller Operations Services

What you'll do

• Manage a portfolio of sellers with the goal of improving the seller operational experience
• Ensure seller operational metrics are consistently met and partner with sellers to address gaps
• Serve as an escalation point for all operations-related seller concerns and ensure they are addressed
• Identify the drivers of key operational issues across sellers and develop improvement plans
• Visit seller sites (e.g., warehouses) to assess seller’s operations and tailor recommendations
• Educate sellers on operations best practices, Shopee policies, guidelines and processes

Requirements

• Bachelor’s degree in any course with excellent academic background
• Experience in operations, key account management, or customer-facing roles
• Demonstrated ability to mobilize stakeholders
• Self-starter, highly resourceful, “hands-on” background; strong problem solving skills
• Excellent verbal and written communication skills