Driver Fraud Operation Coordinator, SPX Express

About the team

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What you'll do

• Monitor and analyze data to identify suspicious rider behavior and potential fraud patterns
• Apply and interpret fraud rules to investigate and validate flagged cases
• Run data checks and generate insights to support fraud detection and prevention efforts
• Handle rider complaints and appeals related to fraud decisions in a clear and professional manner
• Document cases and collaborate with operations and risk teams to improve fraud controls

Requirements

Qualifications:

• Background in operations, fraud, risk, or customer support roles
• Experience in logistics, e-commerce, or transportation environments preferred
• Prior experience in fraud detection or similar roles is a strong advantage

 

Skills:

• Strong analytical and problem-solving skills
• Proficiency in Excel or Google Sheets (data analysis, basic formulas, reporting)
• Ability to interpret rules, data patterns, and exceptions accurately
• Good communication skills, with the ability to handle sensitive conversations calmly
• Detail-oriented and highly organized
• Comfortable working with data and making judgment-based decisions
• Able to manage multiple cases in a fast-paced environment