BPO Performance Management Associate (Listing & Content) - Operations, Shopee

What you'll do

• Manage daily operations (from BPO) for HQ projects: data labeling, search improvement, global category enhancement, etc and ensure they reach the target of SLA review contents, accuracy, policy adherence.
• Collaborate with project owners to align standard procedures, workflow and documentary as training materials for agents.
• Collaborate with the workforce management team to plan for resources and workload monthly/quarterly.
• Extract key insights on project performance for management reports and support for operation improvement.
• Assist team leader in other tasks assigned.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or other related fields
• 2+ years of experience in tech/or ecommerce companies
• Critical thinking, problem solving
• Result oriented, self-driven, positive attitude and team player striving for team success
• Good at MS packages (excel, power point)
• Good at team management skills
• Proficiency in English (spoken and written)