Commercial Execution & Operations Management (FBS) (Shopee)

About the team

We are seeking a highly organized and detail-oriented Associate to be the operational backbone of the FBS Commercial Strategy team. This role is crucial for ensuring the flawless execution of all buyer-facing initiatives and converting strategic plans into tangible commercial results. You will be responsible for managing the high-volume operational workflows that directly impact buyer investment, campaign performance, and FBS adoption.

Success in this role requires exceptional attention to detail, proactive coordination across multiple teams, and the ability to rapidly support data analysis to ensure execution remains optimized and on track.

What you'll do

• Campaign Execution Management: Own the end-to-end operational execution for buyer-related commercial tasks that drive FBS growth. This includes managing high-volume processes such as: initiating and tracking voucher requests, coordinating and securing flash sales slots, managing push notification bookings, supporting team in deal hunting and securing high-impact FBS products.
• Operational Coordination: Act as the central point of coordination, ensuring seamless communication and task flow between the Commercial Strategy team and key stakeholders, including Categories, Key Account Managers (KAMs), Marketing, and Core Operations teams.
• Performance Support and Analysis: Support the team in ad-hoc data retrieval and analysis to rapidly assess the performance of ongoing initiatives. Assist in compiling reports and identifying immediate operational bottlenecks or underperforming elements for quick resolution.
• Process Optimization: Identify inefficiencies in current execution workflows and proactively propose and implement improvements to streamline operational processes, increasing speed and reducing errors in campaign deployment.

Requirements

• Experience: Minimum of 1 to 2 years of working experience, ideally in a fast-paced environment (e.g., E-commerce, Tech, or Commercial support).
• Attention to Detail: Exceptional attention to detail is non-negotiable, with a proven ability to manage complex tasks and high-volume data/processes with high accuracy.
• Willingness to Learn & Potential: A strong desire to learn the commercial landscape and operational mechanics of e-commerce. We are looking for high-potential individuals eager to take on increasing responsibility and demonstrate growth potential within the team.
• Coordination & Proactivity: Highly organized, proactive, and comfortable managing communications and alignment across multiple internal teams and stakeholders.
• Technical Comfort: Comfortable with data and spreadsheets (e.g., intermediate Excel skills) and ready to support data analysis needs.