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Operation Support Specialist (SPX Express)
ShopeeBangkok, Thailand
Apply What you'll do
- Responsible for onsite seller operations performance.
- Develop strategies to drive synergy across different sellers in order to meet operational performance.
- Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level and stakeholder satisfaction.
- Work together with the Operational Excellence Team in driving Quality Assurance and productivity improvement and SOP development.
- Assist in the planning and implementation of projects in Cross-function to ensure the projects are going in the right direction within the targeted timeline.
- Work closely with the management team to determine long-term strategies, set realistic operational goals and timelines.
Requirements
- Bachelor's degree in any field.
- Able to travel to seller locations every week
- Great problem-solving skills.
- Experience in team management.
- Proactive and able to use initiative.
- Strong business sense and able to improve the team through a clear business view.
- Strong analytical skills and able to make judgement based on logical reasons.
- Well-developed interpersonal and communication skills.
- Able to communicate clearly and concisely.
- Quick learning, adaptive and flexible.
- Committed, result oriented, willing to go extra miles for goal achievement.
- Like challenging goals and fun environment.
- Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
- Can have an attitude, ability to work under pressure and in a fast-paced environment.
- Excellent written and verbal communication skills in English.
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