Operation Support Specialist (SPX Express)

What you'll do

• Responsible for onsite seller operations performance.
• Develop strategies to drive synergy across different sellers in order to meet operational performance.
• Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level and stakeholder satisfaction. 
• Work together with the Operational Excellence Team in driving Quality Assurance and productivity improvement and SOP development.
• Assist in the planning and implementation of projects in Cross-function to ensure the projects are going in the right direction within the targeted timeline.
• Work closely with the management team to determine long-term strategies, set realistic operational goals and timelines.

Requirements

• Bachelor's degree in any field.
• Able to travel to seller locations every week
• Great problem-solving skills.
• Experience in team management.
• Proactive and able to use initiative.
• Strong business sense and able to improve the team through a clear business view.
• Strong analytical skills and able to make judgement based on logical reasons.
• Well-developed interpersonal and communication skills.
• Able to communicate clearly and concisely.
• Quick learning, adaptive and flexible.
• Committed, result oriented, willing to go extra miles for goal achievement.
• Like challenging goals and fun environment.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Can have an attitude, ability to work under pressure and in a fast-paced environment.
• Excellent written and verbal communication skills in English.