KPI/Performance Management Executive (Scommerce)

About the team

The KPI/Performance Management Executive is responsible for translating organizational goals into measurable performance targets for each warehouse within the network. This role involves close collaboration with the KPI Lead and Warehouse Leads to ensure target alignment, effective communication of goals, and providing hands-on support and analysis to improve performance in under-performing warehouse locations.

What you'll do

Target Setting & Alignment:

• Assist the KPI/Performance Management Lead with the setting of targets (KPIs) for each individual warehouse, ensuring targets are realistic, challenging, and aligned with overall business objectives (e.g., efficiency, cost, accuracy).
• Conduct data analysis to support the target-setting process, utilizing historical performance, capacity, and current trends.

Communication & Stakeholder Management:

• Inform warehouse leads of the final targets and performance expectations in a clear, compelling manner.
• Act as the primary liaison between the Performance Management team and Warehouse Operations.

Performance Monitoring & Support:

• Continuously monitor warehouse performance against established KPIs using centralized dashboards and reports.
• Proactively identify under-performing warehouses and analyze root causes for missed targets (e.g., process failure, resource constraints, training gaps).
• Provide additional support to Warehouse Leads and their teams in under-performing locations, which includes developing and recommending actionable improvement plans (e.g., process optimization, resource reallocation, training focus).

Reporting & Review:

• Prepare detailed reports on warehouse performance trends and the impact of implemented improvement initiatives.
• Facilitate regular performance review meetings with Warehouse Leads to discuss results and course corrections.

Requirements

• 1–3 years of experience in Operations, Logistics, or Warehouse performance management is highly desirable.
• Strong analytical and data-modeling skills (advanced Excel, BI tools).
• Communication: Strong interpersonal and communication skills to effectively manage external vendor relationships and influence internal stakeholders (Warehouse Leads, Senior Management).
• Proficient in verbal and written English communication