Payment Operations Associate - SG ShopeePay

What you'll do

• Lead end-to-end merchant onboarding, ensuring compliance and timely execution.
• Serve as the go-to SME for merchant operations, guiding internal teams and resolving escalations.
• Manage chargeback disputes, preparing responses and collaborating with stakeholders to minimize losses.
• Maintain accurate reporting, document processes, and identify opportunities for operational improvements.
• Handle ad-hoc tasks as required by the business.

Requirements

• Bachelor’s degree in business administration, Management, or a related field.
• 1–3 years’ experience in merchant onboarding, account management, operations management, payments or fintech.
• Strong analytical, problem-solving, and critical thinking skills.
• Solid knowledge of merchant operations, onboarding, and payment workflows.
• Familiarity with chargeback mechanisms and dispute resolution.
• Proficient in Excel (VLOOKUP, Pivot Tables); SQL and Power Query a plus.
• Understanding of payment channels and Merchant Discount Rate (MDR).
• Energetic, meticulous, and able to work in a fast-paced environment.
• Self-learning, resourceful, and able to work independently.