Trainer Operation, Learning Content Specialist - Monee Credit

What you'll do

• Design, develop, and manage training materials (e-learning, videos, infographics, deck briefing, etc.).
• Create scripts for training content, video tutorials, knowledge materials, and agent communication
• Develop simplified and practical learning materials (e.g., decks, guides, cheat sheets, videos) based on agent feedback and performance gaps.
• Deliver and facilitate training sessions, both online and offline.
• Maintain and optimize the Knowledge Management System (KMS) for accessibility and efficiency.
• Evaluate learning effectiveness and improve content based on feedback.
• Ensure that training content is accurate, up-to-date, and aligned with business and compliance requirements.
• Conduct content quality reviews and suggest enhancements for better learning impact.
• Monitor and report on the impact of content changes on performance metrics.
• Collaborate with stakeholders to align learning and knowledge management with business needs.

Requirements

• Minimum Bachelor's degree  
• Have good analytical skills, can think critically, and can work independently or in a team
• Minimum 1-2 years of experience in instructional design, content development, or knowledge management.
• Strong skills in scriptwriting and visual communication for training materials.
• Proficiency in KMS, and e-learning tools (Articulate, Google Sites, Canva).
• Strong analytical, problem-solving, and project management skills.
• Familiar with content review and analytics tools (e.g., Google Analytics, web management dashboards, or similar platforms) to evaluate and analyze content performance.
• Excellent communication, training facilitation, and stakeholder collaboration abilities.