Chatbot & Business Insight - Regional Seller Experience (Contract)

What you'll do

• Analyze chatbot transcripts to identify issues and propose improvements.
• Coordinate and monitor sentiment surveys across countries.
• Evaluate chatbot features against global competitors and identify improvement areas.
• Classify historical chat data to build a structured Q&A repository.
• Label datasets with relevant tags (intent, sentiment, etc.) for machine learning use.
• Assist in compiling requirements, coordinating rollouts, and collecting post-launch feedback.

Requirements

• Strong research skills, especially in analyzing external platforms and competitors
• Ability to transform unstructured data into clear, actionable insights
• Proficient in data analysis, quality assurance, and competitive benchmarking
• Detail-oriented with strong analytical thinking
• Excellent communication and coordination across teams
• Self-motivated and proactive with the ability to work independently