Operational Excellence Associates/ Managers – Fulfilled by Shopee (FBS)

What you'll do

The Fulfilled by Shopee (FBS) Operational Excellence team is a regional taskforce focused on improving fulfillment center operations across Southeast Asia. We work closely with local teams to deliver practical, high-impact initiatives that strengthen efficiency, accuracy, and scalability in our warehouse network.

Our role combines on-the-ground execution with data-driven problem solving, directly supporting Shopee’s commitment to fast, reliable delivery and strong seller and buyer experiences. This is a high-travel role — with significant time spent on-site at fulfillment centers across the region.

Responsibilities:

• Partner with Shopee fulfillment centers (FCs) across the region to lead the design and on-site implementation of operational improvements
• Collaborate with warehouse leaders and site teams to identify root causes of issues, design workable solutions, and implement changes directly with ground teams
• Manage initiatives end-to-end: define the problem, set clear KPIs, execute pilots, measure outcomes, and scale successful solutions
• Utilise SQL and Python to analyze data, uncover bottlenecks, track performance, and guide decisions
• Drive both short-term problem solving and longer-term improvements, including inventory placement strategies, warehouse layout redesign, manpower planning, productivity initiatives, network design optimization, and automation pilots
• Lead high-priority projects such as new site launches, process redesigns, automation deployments, and cost-reduction programs
• Collaborate with cross-functional teams (engineering, procurement, finance, safety) to ensure improvements align with broader business needs
• Document and codify proven practices into playbooks and SOPs, and drive their adoption across markets

Requirements

• Bachelor’s degree in Engineering, Supply Chain, Operations, Business, or related field.
• Willing and able to travel extensively across Southeast Asia, including extended stays in overseas markets.
• Minimum 2 years of hands-on experience in fulfillment, logistics, supply chain, or a dynamic environment
• Strong analytical skills; comfortable using SQL and Python to work with data and generate insights
• Practical problem solver who can lead changes directly on the warehouse floor and work closely with ground teams
• Proven ability to run projects end-to-end and align stakeholders across teams.
• Clear communicator, able to work effectively with both frontline staff and senior leaders