Workforce Management Lead – Partnerships, SCommerce

About the team

The Workforce Management Lead – Partnerships ensures SCommerce meets operational targets by

aligning headcount supply from agency partners. The role focuses on workforce forecasting, capacity

planning, performance governance, and cross-functional collaboration to support efficient warehouse

operations across multiple sites.

What you'll do

• Forecasting & Planning: Govern workforce forecasts based on projected orders to ensure daily headcount fulfillment.
• Partner Management: Act as primary liaison with agency coordinators on manpower supply performance targets, and compliance.
• Attendance & Performance Monitoring: Report daily attendance health checks, highlight pain points, and recommend both short-term fixes and long-term solutions
• Performance Reviews: Conduct regular partner evaluations to improve attendance, productivity, and service delivery.
• Cross-Functional Alignment: Work with WH Operations, Ops Support, Expansions, OperationalExcellence, BI, and Finance to address demand changes and operational gaps.
• Process Improvement: Partner with Workforce Support to implement systems and enhance processes.
• Compliance: Ensure workforce practices meet labor regulations.
• Mobility: Proactively visit warehouses in Bulacan, Laguna, and other sites.

Requirements

• Bachelor’s degree in any field.
• Experience in Workforce Planning, Vendor/Agency Management, or Partnerships within Warehouse, E-commerce, or Logistics preferred.
• Skilled communicator with the ability to influence stakeholders
• Knowledgeable in labor regulations and workforce forecasting
• Willing to travel to multiple warehouse locations