Warehouse Outbound Manager (Samut Sakhon)

What you'll do

• Responsible for Outbound Operations and staffing; meet all delivery departure dates and times and drive the budget line of overtime, wages, and shrink
• Manage communication when problems occur; responsible for the cross communication between seller and buyer
• Utilizing the LABOR TOOL, oversee all outbound staffing needs to successfully adhere to departure schedules & timely delivery of product buyer and distribution network in a cost effective manner
• Ensure all outbound shipments are accurate and free of damage
• Ensure all SOPs and security policies and procedures are followed
• Maintain the efficient and safe operation of all material handling equipment
• Manage and analyze the data to improve productivity and performance of outbound and other functions within the department including reduce CPO
• Manage new hires and team members in progression, coaching, mentoring, and consistently training in a constructive and educational manner to develop them for success
• Direct the operations of the assigned shift to achieve prescribed objectives, driving all operations in a manner consistent with service and cost objectives
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads, anticipating variances in staff and volume
• Prepare and maintain work records and reports of information such as employee time and wages, daily shipments, and/or productivity results
• Collaborate with Team Members, Supervisors and Managers to solve work-related problems
• Evaluate Team Member performance and prepare performance appraisals
• Counsel Team Members in work-related activities, personal growth, or career development
• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures
• Assess training needs of Team Members and arrange for or provide appropriate instruction
  Schedule and instruct staff on SOP process and expectation
• Resolve personnel problems, complaints, or grievances when possible, or refer them to higher-level Managers for resolution
• Plan manpower to support all campaigns and ensure to meet all SLA
• Coordinate with WMS team to improve WMS to support operation
• To perform any other duties assigned by Manager

Requirements

• Bachelor’s Degree or higher in Logistic management, supply chain or any related field
• 5 years of progressive experience managing a B2C fulfillment operation (e-commerce highly preferred)
• Strong experience in Outbound area
• Good team player and demonstrate leadership capabilities
• Excellent Ability to handle multiple tasks while maintaining attention to detail and accuracy.
• Ability to effectively communicate in both the written and oral way English skills.
• Strong analysis skill.
• Good interpersonal and communication skills
• Strong knowledge of WMS system experience.
• Proficient with Microsoft Excel