Warehouse Manager (Củ Chi) - Shopee Vietnam

What you'll do

1. Maintain a Safe Working Environment

• Maintain a safe warehouse environment. Ensure workers’ physical and mental well-being is a top priority
• Collaborate with HSE team to ensure compliance with all laws,  regulations and safety standards
• Proactively identify and eliminate safety hazards
• Take thorough and rapid corrective action to address any safety incidents

2. Drive Operational Performance, improve buyer experience

• Manage a team of Field Leaders (Asst. Managers, Supervisors, Team Leads) and Warehouse support staff to drive daily operations
• Establish targets and protocols to ensure daily execution is meeting the business targets related to throughput, cost, buyer and seller experience, and worker experience
• Answer for and close gaps in key metrics. Develop and execute action plans that rapidly drive daily operations to achieve expectations
• Identify opportunities for long-term improvement related to people, process, and technology. Develop and implement continuous improvement initiatives with the project team.
• Continuously deepen your understanding of the business and the activities of other teams. Build cross-functional relationships to better understand the needs of our buyers, sellers, and workers

3. Develop a Team of Field Leaders

• Train, coach & build field leadership teams; continuously improve their soft skill communication, technical, and problem-solving skills; as well as deepen their understanding of the business
• Provide effective feedback to field leaders and warehouse staff; hold underperformers accountable, and recognize strong performers
• Ensure workers and field leaders are engaged: 1) they know their role and what success looks like 2) they have the resources to be successful, and 3) they know why their work is important
• Effectively communicate a vision and direction for the team

4. Lean leadership and People development:

• Train, coach and build the team on the job, to develop their communication skills, technical operation capabilities and leadership skills.
• Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.
• Lead by example.

Requirements

Must have:

• At least 8 years of experience in management roles with a proven track record in leadership.
• Results-driven with a proven track record of delivering results
• Shopee's core values:
  • Service-driven mindset (we serve our brands, sellers and workers)
  • Adaptive to a constantly evolving business environment
  • Moves quickly, has a strong sense of urgency and independence
  • Not afraid to commit to action and metrics, maintains high standards
  • Recognizes own limitations, admits mistakes and focuses on learning
• Strong problem-solving skills; comfortable using data and metrics to make informed decisions
• Minimum 2 years of experience in a Field Operations environment (warehousing, logistics, manufacturing etc.); comfortable working on the shop floor and engaging with frontline workers
• Written and verbal proficiency in English, strong written and verbal communication in Vietnamese

Nice-to-have:

• Experience with e-commerce warehousing and fulfillment
• Lean Six-Sigma or other Operations-focused academic experience
• Project Management or other continuous improvement experience
• Leadership and advanced people management training.