Regional Listing Operations Strategy (SQL) (Shopee)

About the team

Shopee’s Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.

 

Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to drive impact for our business. To do so, we deeply dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

What you'll do

• Drive strategic initiatives at regional level by working closely with local markets and various business functions to deliver business impact in growth, profitability, and efficiency
• Work closely with local markets to identify opportunities and gaps, review problem statements, and generate useful solutions on regional strategic initiatives
• Project management responsibilities including supporting teams in driving initiatives on a regional level
• Apply data analytical skills and analyze complex datasets using SQL, Excel, and uncover key trends and insights to identify listings and violations within the Shopee content ecosystem mitigate risk for the platform and ensure good user experience
• Design and maintain dashboards, trackers, and reports to monitor KPIs and measure progress toward strategic goals
• Act as a data-driven consultant, advising teams on strategic direction and sustainable operational improvements
• Work with product team to support the development of features and models to drive automation and more effective content governance
• Design and review operational processes to drive agent productivity and quality improvements of content moderation
• Manage the rollout and adoption of initiatives and features, including writing requests, coordinating with regional stakeholders, developing training material, reporting and tracking of impact

Requirements

• Bachelor’s degree or above, preferably in an analytical field
• Minimum 1-3 years of working experience, experience in eCommerce or a fast-paced environment is a plus.
• Proficiency in SQL and Excel (mandatory)
• Passion for utilising data to drive informed decision-making and improve processes
• Strong problem-solving and critical thinking skills with the ability to frame and structure ambiguous challenges
• Ability to translate data into strategic insights and develop frameworks for long-term solutions
• Interest in designing operational processes and systems
• Strong communication skills in English and have the ability to influence cross-functional stakeholders and prepare clear presentation to management
• Self-motivated, accountable, and comfortable working in a fast-paced environment with a strong sense of ownership