Collections Administrative Assistant

About the team

As an Administrative Assistant in the Collections Department, you will be responsible for supporting the administrative backbone of our debt collection operations. Your role will focus on maintaining accurate documentation, coordinating reporting, supporting compliance, and facilitating communication between internal teams and external partners. You will help ensure the smooth execution of collection processes by handling assignments, reports, and vendor-related administration with efficiency and attention to detail.

What you'll do

• Maintain and update records, documentation, and system entries related to collection activities and assignments.
• Assist in preparing routine reports and performance summaries for internal tracking and management review.
• Support the preparation and submission of scheduled updates, templates, and standard forms.
• Coordinate administrative follow-ups with internal teams and external partners as needed.
• Respond to general enquiries and assist in resolving minor issues in a timely and professional manner.
• Provide support in handling administrative tasks related to billing, invoicing, and contract coordination.
• Assist with vendor documentation, staff listings, and basic onboarding or due diligence processes.
• Support record-keeping and routine review of account or document statuses.
• Coordinate the renewal and issuance of internal access tools and support general compliance-related tasks.
• Perform other administrative duties as assigned to ensure smooth departmental operations.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Finance, or a related field.
• 1–2 years of experience in an administrative or operations support role, preferably in a financial or service-based environment.
• Proficiency in Microsoft Office (especially Excel and Word) and familiarity with handling reports or data logs.
• Strong communication skills, attention to detail, and the ability to perform effectively in high-pressure environments with tight deadlines.