Training & Engagement Specialist - Operations Support, MariBank

What you'll do

• The role will prepare and execute Training materials and assist the Lead in identifying the Training Gaps & Opportunities across all Operations Functions and ensure engagement activities are implemented.
• Assist the Training & Engagement Lead in Identifying & monitoring of training needs and gaps across all operations functions. Conduct technical and soft skills training programs for Operations.
• Assist the Ops Support Head on the implementation of training for newly onboarded agents until deployment to production.
• Assess the skills and competencies of all Operations staff and provide recommendation to the Ops Support Head for strategies on how to bridge the gap.
• Design, plan and conduct engagement activities across all Operations functions.

Requirements

• Graduate of any 4-year college course
• At least 1-2 years of work experience in Training and Engagement related roles
• Must have conducted training programs preferably for Banks, Operations or other industry
• Has experience in training gap analysis and project management
• Must have experience in handling newly on boarded employees and knowledgeable in conducting classroom or face-to-face training
• Must have experience in supporting/leading engagement projects
• Open to work in Ortigas Center, Mandaluyong City and/or Gateway, Cubao