CS L2 Agent - Operations, ShopeeFood (Yogyakarta)

What you'll do

• Handle CS end-to-end process, including complaints and inquiries from sellers and buyers.
• Manage and resolve customer-related issues and escalations
• Be the voice of customers to provide feedback to the company
• Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives
• Maintains and improves quality results by adhering to guidelines in order to meet the quality standard as stated in guidelines
• Outbound Call (Recovery Hard Complaint, Case Handling)

Requirements

• Minimum Diploma or Bachelor's education in any field
• At least 1 year of work experience in Customer Operations/Customer Service.
• Able to multitask, prioritize, manage time efficiently, detail oriented, and good analytical.
• Possess interpersonal & communication skills and being fluent in English will be a plus.
• Have a positive attitude, discipline and responsibility.
• Willing to work shifting.