Fulfilled-by-Shopee Onboarding Executive

About the team

We are looking for a driven and passionate individual to join the Fulfilled-by-Shopee (FBS) Business Development team. As an Onboarding & Initiatives Associate / Senior Associate, you will play a key role in accelerating the growth of Shopee’s warehousing and fulfilment business.

You will take ownership of the end-to-end onboarding process—from seller pitching and contract signing to coordinating with cross-functional teams for smooth operational roll-out. You’ll also lead strategic initiatives, such as managing key partners under the Shopee-Certified Enablers Programme, and work to improve partner success.

What you'll do

• Drive and manage the end-to-end onboarding journey for sellers joining Fulfilled-by-Shopee, including direct client engagement
• Collaborate with cross-functional local teams to identify and capitalise on new seller acquisition and onboarding opportunities
• Design and implement internal processes to optimise onboarding workflows and maximise conversion ratesPartner with internal stakeholders—such as Relationship Managers, Warehouse Operations, Finance, and Legal—to ensure a seamless onboarding experience and resolve any operational bottlenecks
• Oversee and grow Shopee-Certified Enablers by monitoring and improving their operational and commercial performance

Requirements

• Bachelor’s Degree in any related field
• Comfortable in a dynamic and collaborative environment with multiple internal and external stakeholders
• Strong communication and interpersonal skills; prior experience working cross-functionally is a plus
• Analytical and innovative problem-solver with a strong ability to design and implement practical solutions
• Excellent project management and process optimisation skills, with a keen eye for detail
• Previous experience in e-commerce, fulfilment, logistics, or sales is a strong advantage