ShopeePay/SPayLater - Relationship Management (Setia Alam/Shah Alam/Balakong/Cheras/Ampang))

About the team

We are seeking a proactive and results-oriented Relationship Manager - Offline Acquisition to join our team. This role focuses on acquiring, managing, and growing key relationships with merchants, partners, and clients in the SPayLater ecosystem. The successful candidate will be responsible for driving SPayLater sales, ensuring seamless onboarding of new clients, and providing ongoing support to ensure their success with SPayLater services.

What you'll do

Client Acquisition & Relationship Building:

• Identify and acquire new offline merchants and partners for SPayLater.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Conduct in-depth needs analysis to tailor solutions to clients’ requirements.

Sales & Business Development:

• Drive sales of SPayLater from offline merchants.
• Develop strategies to grow offline merchant portfolios, increasing revenue generation and market share.
• Manage the entire sales cycle from prospecting to contract negotiation and closing.
• Collaborate with the marketing team to drive offline campaigns and improve offline awareness.

Product Knowledge & Consultation:

• Provide expert advice to clients regarding SPayLater product, features, and best practices.
• Stay updated with industry trends, competitor activities, and new entries.
• Act as a consultant to advise clients on optimizing their business opportunities and ensuring they are utilizing the full range of our offerings.

Client Onboarding & Support:

• Oversee the seamless onboarding process for new clients, ensuring smooth implementation of SPayLater service.
• Provide ongoing support to resolve any issues and ensure continued satisfaction.
• Collaborate with technical and operational teams to ensure that solutions are aligned with client needs.

Performance & Reporting:

• Monitor and report on client performance, transaction volumes, and revenue growth.
• Prepare regular reports for senior management on progress against sales targets and business objectives.
• Provide insights to enhance SPayLater product and improve service delivery.

Requirements

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 2-5 years of experience in sales or business development within the payments or fintech industry.
• Proven track record in acquiring new clients, managing relationships, and achieving sales targets.
• Strong understanding of payment solutions, merchant services, and payment technologies.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical skills to assess market trends and client needs.
• Self-motivated with a drive to achieve targets and contribute to the growth of the company.
• Familiarity with regulatory and compliance in relation to financial services.
• Experience with CRM software and sales management tools.
• Experience in the credit industry would be advantageous.
• Proficiency in English, Malay, and Chinese is advantageous.