Shopee Xpress - Area First Mile Coordinator (Isabela)
ShopeeWhat you'll do
● Managing day to day FM operations for the area
● Managing day to day lead time and success rate
● Coordinating with hubs within the area in overseeing FM operations
● Managing timely pickup based on seller preference with due diligence of achieving best seller
experience
● Monitoring of shunting truck usage, AM & RR pick up & concerns, and RTS dispatch
● Monitoring of Ops clock compliance
● Managing key processes, generating measurable reports and driving performance to excellence
● Managing equal route distribution towards target truck/rider productivity set by Management
● Audit and validate operational SOP are being met
● Support Hub opening/closing for FM driver/riders/backroom deployment
● Support and resolves escalations and shall be able to provide long & short term solutions
● Responsible for area FM lead time, seller requests and performance
● Prepare weekly and monthly performance report
Other tasks related to the FM operations of the Hubs
Requirements
● Bachelor’s Degree Holder
● At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
● Has held a leadership role preferably in a warehouse or hub environment
● Experience in payments processing or similar function
● Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
● Willing to be assigned anywhere in the designated area
● Able to do shift work depending on agreed team schedules
● Must have a continuous learning mindset; able to do administrative and other tasks in hub operations