Recovery Operations (SPX Express)

What you'll do

- Support operations to run smoothly in reverse flow and exception order management flow operations   

- Analyze exception order root cause and point of occurrence to reduce number of exception orders    

- Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively 

- Manage dispute operations for internal and external SPX operating model 

- Reconcile stuck loss to comply with exception process and SOC for liquidation 

- Align with CX team on handling process, SLA days from Ops feedback 

- Make decision on complicated case from ticket/ stuck order for loss and claim process 

- Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead 

Requirements

- Bachelor's degree with 1-2 years of related experience   

- Ideally from logistics, operations management, or data analysis background   

- Strong interpersonal, analytics, and problem-solving skills