Service Point, Relationship Manager (Mandarin Speaker) - SPX Express

What you'll do

Account Management 

• Serve as the primary point of contact for managed SPX service points
• Foster strong relationships with partners to maintain high service levels
• Address operational inquiries, concerns, and escalations from partners

Partner Onboarding and Support 

• Provide online training and one month of incubation support to new partners
• Ensure new partners are well-equipped and knowledgeable about processes and standards
   

Performance Monitoring and Improvement 

• Monitor key performance metrics of partners and provide insights or recommendations for improvement
• Closely track stuck parcels to prevent losses and ensure a positive user experience

Periodic Partner Visits 

• Schedule regular visits to partners for performance reviews
• Assess partner operations and provide feedback for continuous improvement.

Requirements

• Bachelor's Degree or Diploma in the related field
• Strong communication skills, both written and verbal in Mandarin and English
• Good team player
• Adaptive with the dynamic working culture