Payment Operations Analyst - Payments & Card Operations, MariBank

What you'll do

• Download the necessary reports and reconcile all partner related transactions i.e. PESONet, InstaPay, Xendit, Digital Products, Direct Integrations, Loan Disbursements and Repayments, Mastercard, etc. and resolve exceptions promptly.
• Prepare adjustments in the Core Banking and Payments Systems such as exceptions noted in the reconciliation, adjusting the interest on deposits, crediting of returned funds, reversing intrabank transactions, etc.
• Perform investigation and timely resolution of transactional disputes relative to the scope of Payment Operations.
• Process the request of MariBank customer to recover the funds from Counterparty Bank.
• Validate and process the recall of funds request of Counterparty Bank and create a corresponding ticket.
• Perform BAUs and other tasks assigned independently and with minimal supervision.
• Ensure BAU tasks are completed following the Payment Operations' Standard Operating Procedure (SOP).
• Perform proper documentation of files in compliance with the bank's document retention policies and for audit purposes.
• Create, implement, and monitor a robust risk and control framework.
• Manage operational risk in all levels of payment operations.
• Ensure compliance with both internal policies and procedures, and external regulations such as BSP issuances and other applicable laws.
• Observe compliance with the approved Service Level Agreements (SLA).
• Contribute to the team's performance and help the team to meet its Key Performance Indicators (KPIs).
• Keep abreast of other payment operation's roles and responsibilities in order to assume alternate roles in cases of contingencies.
• Support the Bank's projects and initiatives i.e. Participate in the UAT of new systems and system enhancements/changes.
• Propose process improvements with the goal of achieving operational efficiency.
• Promote learning and development by attending and participating in Bank trainings and seminars.
• Maintain and develop good working ethics such as having a sense of urgency, being a self starter, practicing self review, having a "can-do" attitude and being a team player.
• Perform adhoc and/or other assigned duties.

Requirements

• At least 1 to 3 years of experience in partner related reconciliation and other relevant experience
• Degree holder - Business Management / Administration, Accountancy, Financial Management, Economics or other relevant degrees
• Strong analytical, problem solving skills
• Attention to detail
• Excellent time management and prioritization skills
• Ability to work independently and as a team
• Interest in learning new concepts and technologies; quick learner
• Good communication skills