Product Management Intern (S&R&A&C) - Sea Labs

About the team

Sea Labs is at the core of the Sea platform development, supporting diverse business lines from e-commerce, supply chain, games, payment, and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, passionate engineers have charted the course to drive the best experience for our users in Indonesia, many of which solutions are even adapted to other regional markets.

 

Sea's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience world-class projects first-hand if you love technologies as much as we do. Together with our passionate and driven teams, you'll get to develop your skills, build on industry knowledge, and collaborate with global teams in a dynamic space. Browse our Sea Labs Indonesia team openings to see how you can make an impact with us.

 

At Shopee Search & Recommendation, we connect users to what they may want at scale. As a pillar of e-commerce discovery experience, every day, our products enable tens of millions of users to discover relevant and interesting things among hundreds of millions of products and contents available on Shopee. We’re a passionate, young, and diverse team, committed to creating a convenient, delightful, and intelligent discovery experience for our users. You will be working closely with the business and product team to make significant impacts on Shopee's search & recommendation engine through both technical and operational processes.

What you'll do

• Collaborate with a cross-functional team of business leads, product managers, engineers, and operation teams to identify problems, opportunities, and solutions.
• Ensure the operational aspects of the feature development with the local team to support the timeliness of the deliverables of the features.
• Ensure smooth communication for new feature development & localization to local teams, includinging conducting A/B testing and troubleshooting.
• Drive the enhancement of the overall feature performance and user experience to achieve higher impact with developers and product managers.
• Manage bugs and errors reported by customers, including prioritizing, investigating, coordinating resolution, and effectively communicating with relevant teams.
• Maintain an exhaustive and up-to-date record of reported issues, their status, resolution progress, and post-resolution analysis.
• Perform a thorough root cause analysis of errors and problems to identify underlying issues and help prevent future occurrences.

Requirements

• Final Year Student or Recent Graduate with Information System, Computer Science, Business, or equivalent relevant experience.
• Strong communication skills and well-versed in English (spoken and written) to facilitate cross-border collaborations and communications.
• Strong interests in AI and chatbot.
• Solid analytical, critical thinking, and problem-solving skills. Proficiency in SQL for data analysis and reporting is a plus.
• Excellent stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds.
• Strong execution skills, attention to detail, ability to innovate and optimise business processes.