Cluster Lead - Vendor Operations

About the team

Shopee is a dynamic e-commerce platform dedicated to providing an exceptional shopping experience for our customers. We are looking for a highly motivated and organized Cluster Lead for Vendor Operations to join our growing team.

What you'll do

• Lead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance management, and relationship-building with our brands.
• Oversee the onboarding process for new shops, ensuring seamless integration into our platform. Provide training and support to help brands navigate our systems and processes.
• Analyze shop performance metrics, including but not limited to fulfillment rates, product quality, and customer feedback. Implement strategies to improve vendor performance and compliance with company standards.
• Act as the point of escalation for complex brand-related issues. Collaborate with cross-functional teams to resolve disputes, address fulfillment concerns, and ensure timely and accurate services.
• Identify opportunities for process improvements within the vendor operations workflow. Implement automation and efficiency measures to streamline operations and enhance brand satisfaction.
• Generate regular reports on shop performance, compliance, and operational efficiency. Provide insights to management for decision-making and strategic planning.
• Cultivate strong relationships with key brands, serving as the primary point of contact for escalations and strategic discussions. Work collaboratively to drive mutual growth and success.
• Responsible for category growth of FBS shop, brand management,JBP collaboration and negotiating commercial terms.
• Focuses on sales growth, SKU and sourcing efficiency, conversion rate and enhancing blackstock management strategy

 

Requirements

• Bachelor's degree in Business, Operations Management, or a related field.
• Proven experience in brand management, vendor operations, supply chain management, or a related field.
• Strong analytical and problem-solving abilities.
• Excellent communication and negotiation skills.
• Proficient in using brand management systems and software.
• Ability to lead and motivate a team to meet and exceed performance targets.
• Detail-oriented with a focus on accuracy and quality assurance.