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Project Manager - Operations, MY Marketplace
ShopeeKuala Lumpur, Malaysia
Apply About the team
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment and after the buyer receives it. The team analyses and monitors operational KPIs locally with a regional perspective. The Operations team comprises disciplines consisting but not limited to Customer Service, Payment, Listings, Logistics, Seller Operations and Fraud.
What you'll do
- Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences at Shopee.
- Identify function/ product gaps and initiate transformational projects/ initiatives.
- Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness.
- Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.
- Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success.
- Work with function stakeholders to lead and drive projects that enable business improvement and transformation.
- Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.
Requirements
- Strong academics from top-tier institutions with Bachelor’s Degree or Advanced Degree (preferably an MBA) in a relevant field.
- 4 - 8 years of working experience from top tier management/ strategy consulting firms preferred.
- Superb business acumen and able to see operational improvements with a commercial perspective.
- Possess in-depth knowledge/ defined involvement in helping frame, design and execute solutions for challenging business conditions.
- Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
- Strong logical thinking and problem-solving abilities.
- Excellent verbal and written communication skills.
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