Internal Controls Associate - Regional Operations

About the team

The Operations team at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, Fraud and Internal Control. Browse our Operations team openings to see how you can make an impact with us. 

What you'll do

• Incident Management: Assist in local incident investigations and documentation to support incident recovery, minimizing monetary and reputational loss. Analyse trends to identify risk areas for further audits
• Risk Assessment: Drive risk assessment and process review on cross-functional teams to identify potential harm to the business, evaluate the adequacy and effectiveness of current team structure, SOP, and system features, and implement holistic enhancements to mitigate potential risks
• Special Project: : Conduct special audits, ad-hoc investigations, and reviews in areas where senior management requires specific safeguards and appropriate internal controls
• Product & AI Enablement: Collaborate with Product and Engineering teams to develop in-house risk tools and support the implementation of AI-driven capabilities to detect trends and risks in real time 

Requirements

• Bachelor's degree in Finance, Accounting, Business or equivalent  
• Relevant experience in e-Commerce, technology, consulting, or banking that could provide valuable insights into SOPs and system effectiveness to strengthen risk management at Shopee
• Experience in internal auditing, risk management, or management consulting focused on process transformation and deployment strongly preferred
• Self-motivated, results-oriented, and able to thrive in a dynamic environment
• Data-driven with strong Gsheet / Excel skills, a sharp problem solver that is able to identify root causes and propose data-backed solutions. Knowledge of SQL or Python to pull raw data for independent audit is a strong plus
• Strong communication skills, ability to structure information clearly and concisely in both written and verbal
• Ability to set clear goals and timelines for effective project management and to confidently identify and influence stakeholders
• Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified in Risk and Information Systems Control (CRISC) is preferred