Field Operations - ShopeeFood

What you'll do

• This role will be placed in the Driver Operations Team - ShopeeFood
• Oversee Warehouse & Logistic operations: This includes, Seller center performance, Attribute management, Online shipment, stock analysis and payment reconcile checking.
• Driver Competitors intel: Providing insight on the updated driver policy from competitors for internal benchmarking and better decision making.
• Order Monitoring: Assist on hourly order monitoring for all states.
• Daily Merchant issues: Escalate merchant related issues to the merchant team that was reported or highlighted in social media, close group, or direct report from drivers.
• Analysis task/ Other Project: to also support some internal analysis and projects within the ground team and other departments when required. work closely with ops excellence on the ground testing of new enhancement.
• Supporting the front counter and liaising with walk-in drivers if there are any inquiries or complaints.
• Support internal analysis and projects within the ground team and other departments when required.
• Work closely with ops excellence on the ground testing of new enhancements.
• Work closely with the Field Ops Lead in city expansion matters.

Requirements

• At least 3-5 years of working experience in any related operations management background.
• Good communication skills and attention to detail.
• Able to work as an individual and also with the team.
• Independent and flexible to take on new tasks.
• Analytical skill would be an added advantage.
• High proficiency in MS Excel and MS PowerPoint to deal with large-size data, analyze and translate trends and present to the higher management
• A team player with a collaborative mindset, working across various functions in- and outside of the driver operations team
• Team player, excellent in both written skills and verbal communication
• Having exposure to E-commerce, and a logistics background is a plus point