Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

What you'll do

• Ensure and monitor daily jobs dispatch to the drivers
• Manage daily pickup allocations to drivers
• Processing orders, requests & resolving problem shipments
• Liaising with internal stakeholders on seller/buyer issues
• Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service
• Respond & follow up with customer enquiries for any missing/late deliveries
• Able to answer enquiries and tickets within the timeline 
• Checking the proof of delivery according to the SOP
• Create Reporting and insights for Operational Excellence Team
• Assist the Operational Return Team with ad hoc duties

Requirements

• Minimum 3 years of customer service support
• Experienced with MS Office skills
• Patient and skillful in conflict resolution
• Possesses high responsibility, disciplined and detail oriented
• Good interpersonal and communication skills
• Preferably a background in supporting delivery related enquiries