Retail Finance - Quality Assurance, Operations

What you'll do

• Take recording/data sampling from agents
• Analyse and evaluate agents' job performance based on data and recommend action
• Provide reports related to the quality score of all agents routinely
• Provide treatment for agents (coaching/observation)
• Regular calibration with the Quality Assurance team, trainers, and team lead
• Regular briefing with other stakeholders
• Handle ad hoc Quality Assurance-related works
• Carry out an investigation task if required and analyse findings

Requirements

• Minimum Diploma degree from any major
• Minimum 1 year of working experience as a Quality Assurance
• Having Collection knowledge will be an advantage
• Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. PowerPoint)
• Strong analytical thinking and problem-solving skills
• Good communication skills
• Good teamwork, adaptability, and agility