Fraud Review Executive

What you'll do

• Attend to a myriad of daily tasks qualitatively and quantitatively by working on a number of queues in which fraud operations are heavily reliant on.
• Thoroughly investigate real time and backdated accounts along with their respective orders to mitigate risks based on various pre set risk rules.
• Liaise with banking, legal and enforcement sectors to curb losses for our end users.
• Assist CS agents on their quest to resolve shopee’s customers’ issues and inconvenience by responding to their inquiries readily.
• Actively engage in a variety of Ad-hoc tasks by initiating test runs for a new course of action, working on executive escalations and more.
• Study issues faced by customers’ in real time via a portal and take actions accordingly if necessary.
• Review sellers’ applications to become preferred or preferred plus sellers and approve or decline based on criterias met needed for the upgrade.

Requirements

• Must have 2-3 years of experience in a similar role and related field.
• Intermediate level of knowledge in Microsoft Excel along with Google suite editor such as Google Sheets and Slides.
• Enjoy working efficiently and independently in a fast-paced, high-volume environment.
• Possesses excellent communication skills in local dialects, must be able to confidently present data and ideas to stakeholders.
• Must be comfortable working on a 24/7 rotating basis shift environment.
• (Good to have) SQL (Structured Query Language) knowledge and skills mainly to extract data.