About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The PubSec Federal Contracts Specialist supports Federal Program Managers and Deputy Program Managers in the management of the lifecycle of federal and public sector contracts, including GSA, SEWP, ITES, and future contracts. This hybrid role combines contract administration with contract success support, ensuring accurate documentation, smooth internal coordination, and a positive customer experience. In sum, this role helps ensure federal contracts are accurately managed, updated, and leveraged to support sales and customer outcomes.

The position reports to the Senior Federal Program Manager on the SHI PubSec Federal Programs and Development Team. The position will interact daily with SHI Federal sales and support staff at SHI headquarters in Somerset, NJ and field staff based in Washington DC.

Role Description

Contract Management

• Upload and maintain contracts and related documents with oversight from Federal Program Managers and Deputy Program Managers

• Support the accuracy and consistency of contract data

• Assist with contract updates, modifications, and onboarding

• Track contract status, deadlines, and renewals

• Prepare contract-related reports for internal and external stakeholders

Internal Coordination

• Serve as a daily contact for internal teams to facilitate a smooth and accurate management of federal contracts and related documentation

• Provide regular status updates to leadership and stakeholders

• Coordinate with internal teams to improve contracts process flow

• Track action items and escalate issues to Federal Program Managers and Deputy Program Managers, when needed

• Support preparation of Statements of Work in alignment with contract requirements

• Maintain reporting data in Teams and SharePoint

• Provide backup coverage for Federal Programs and Development team members

Customer and Sales Support

• Conduct research to advise internal stakeholders on best-fit contract options

• Provide general contract and system support to internal stakeholders

• Assist with training sales teams on contract requirements

• Support cross-departmental efforts to improve contract performance

Behaviors and Competencies

• Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Attention to Detail: Can identify errors or inconsistencies in work and make necessary corrections.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Conflict Resolution: Can mediate conflicts between individuals.

• Productivity: Can identify opportunities for process improvement, propose solutions, and take action to increase productivity without explicit instructions.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Ethics: Can identify ethical dilemmas, propose solutions, and take action to uphold ethical standards without explicit instructions.

• Risk Management: Can take calculated risks when the potential for reward outweighs the potential for loss.

Skill Level Requirements

• Ability to understand contract context - Basic

• Ability to meet SLAs and manage high-volume activity - Basic

• Ability to multitask and complete tasks with efficiency and accuracy - Basic

Other Requirements

• Bachelor’s degree or equivalent experience

• 1 to 2 years of experience in sales, vendor support, purchasing, accounting, or similar customer-facing roles

• Familiarity with the federal contracting process

• Experience using the Microsoft Office Suite - Word and Track Changes, Excel, Outlook, SharePoint

The base salary range for this position is $60,000 - $65,000. The estimated on-target earnings, or OTE, which includes a base salary, are $60,000 - $65,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and
flexible spending. 

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status