About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Change & Release Manager is responsible for building and maintaining a structured Change Management and Release Management framework to govern the full lifecycle of IT changes and releases. This role ensures changes and deployments are evaluated, approved, scheduled, and executed with minimal risk and disruption to the business. The role chairs the Change Advisory Board (CAB) and oversees release planning to ensure informed decision-making and operational stability.

Role Description

• Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

• Digital Acumen: Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Project and Goal Focus: Can create new strategies or visions to enhance project focus and goal achievement.

• Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.

• Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.

Skill Level Requirements

• Strong understanding of ITIL processes, including Change Management, Release Management, Incident Management, and Problem Management.

• Experience utilizing ServiceNow Change and Release Management modules.

• Proven ability to lead CAB/eCAB meetings and facilitate governance forums.

• Strong stakeholder management and leadership capabilities.

• Excellent verbal and written communication skills.

• Analytical mindset with a focus on metrics, reporting, risk management, and continuous improvement.

• Ability to work effectively in global, cross-functional environments

Other Requirements

The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.  

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status