Staff Software Engineer - Moveworks

Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. 

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. 

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What You Will Do:

As a Staff member of the core platform team, you will play a key role in shaping the evolution of moveworks conversational AI platform. You will have the opportunity to - build enterprise products that solve real world problems by leveraging our machine learning platform, build the foundational frameworks and services which abstract away the product needs and provide scalable and reliable building blocks, build the enterprise data platform for various product needs. You'll be partnering with product management, user experience, customer success, machine learning and other engineering teams to identify, define and build elegant solutions.

• Design and build highly reliable, performant and secure platform building blocks.
• Influence the platform team roadmap and own the evolution of multiple platform areas.
• Partner within and across engineering teams to provide cross cutting solutions.
• Consistently deliver deadline sensitive work that is interdependent with other engineering teams.
• Challenge the status quo and be responsible for continuous improvement of the platform.
• Regularly participate in peer code and engineering design reviews.

Qualifications

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience designing, building, shipping, and maintaining backend distributed systems
• 8+ years of experience designing, building, shipping, and maintaining products or platforms
• Experience building and integrating with API-based platforms and have a good understanding of REST and other RPC based systems
• Experience building and maintaining microservices in Python/Golang/Java/C++
• Experience with cloud infrastructure like AWS/GCP/Azure
• Experience solving for performance, optimization, scalability, latency, and monitoring.
• Desire to work at a startup pace with a high degree of ownership
• Demonstrated ability to communicate complex engineering concepts concisely and clearly to product and other cross-functional stakeholders
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
• Willingness to learn and an openness to giving and receiving feedback

• Nice to have:

• Experience working with Machine Learning products

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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