Manager, Renewals Sales (ASEAN, Korea & India)

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is seeking an experienced and results-oriented Manager, Renewals Sales to lead our Renewals Sales team with coverage across Asia, Korea, and India. In this quota-carrying leadership role, you will drive revenue retention and growth by owning the renewal sales process for a portfolio of strategic enterprise customers in these key markets.

• You will act as Risk Mitigation Orchestrator, aligning cross-functional teams (Sales, Customer Success, Professional Services, and Finance) to maximize renewal outcomes, proactively mitigate churn risks, and capture expansion opportunities at every renewal cycle.
• This is a high-impact position at the heart of ServiceNow’s recurring revenue engine in one of the fastest-growing regions globally.
• Lead, mentor, and develop a team of Renewal Sales professionals responsible for renewals across ASEAN, Korea, and India.Own and deliver against regional Renewals Sales targets, including Gross Retention Rate (GRR), Net Retention Rate (NRR), on-time renewal performance, and overall revenue contribution.Serve as the Risk Mitigation Orchestrator:
  • Proactively identify expansion and upsell opportunities within existing accounts.
  • Orchestrate tailored value stories and commercial proposals that combine renewal, optimization, and growth.
  • Lead risk identification and mitigation efforts by collaborating with Customer Success and Account Teams to address at-risk renewals early and effectively.
• Drive the end-to-end renewal sales cycle: forecasting, stakeholder engagement, negotiation, proposal development, contract execution, and close.
• Partner closely with Geographic Sales leadership, Customer Success, and other stakeholders to refine renewal strategies, processes, and go-to-market motions specific to ASEAN, Korea, and India.
• Monitor customer health, usage, and adoption metrics; develop and execute comprehensive risk mitigation and retention playbooks.
• Provide accurate rolling forecasts, performance insights, and business reviews to regional and global leadership.
• Champion best practices in renewal sales, negotiation techniques, and customer value realization across the team and broader organization.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

Qualifications

• 8+ years of experience in Renewals Sales, Enterprise Sales, or Customer Success within the SaaS/software industry.
• 3+ years of direct people management experience leading a renewals or sales team.
• Proven and Demonstrable ability to leverage on AI to increase efficiencies and outcomes.
• Proven track record of consistently achieving or exceeding renewal, retention, and upsell targets in complex enterprise environments.
• Strong commercial acumen with excellent negotiation, influencing, and executive presence skills.
• Demonstrated ability to orchestrate cross-functional efforts for risk mitigation and upsell execution.
• Deep understanding of subscription economics, licensing models, and enterprise contract negotiations.
• Experience operating in ASEAN, Korea, and/or India markets is highly preferred.
• Proficiency with CRM, CPQ tools, and renewals forecasting systems.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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